Changing Mainframe business environment is demanding increased operational efficiency at an optimum cost. Complexities in in-house Mainframe management and mounting cost of infrastructure facilities are the challenges being confronted by the organizations now. Enterprise CEO’s are in the quest for finding flexible and cost effective ways to manage Mainframe systems. Outsourcing of Mainframe operations to a reliable mainframe service provider can effectively address these challenges. Maintec’s highly skilled Mainframe professionals along with our state of the art Z/OS infrastructure helps global organizations achieve their competitive edge by better aligning IT with business operations.
Business benefits of Maintec’s Remote Operations Support services
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Support for all aspects of Mainframe operations
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Help achieve operational excellence
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Reduce Total Cost of Ownership (TCO)
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Ensure timely completion of critical operations
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24*7*365 availability
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Support services for nightshift, weekend and holiday shifts
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No overhead tensions of installation and maintenance of infrastructure
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Reduce complexity of mainframe management
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Availability of well trained Mainframe resources
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Shift the focus of in-house employees to other core business areas
What Maintec Offers?
Maintec’s Operation Support services provide end to end support on the entire gamut of Mainframe data center operations. We provide centralized proactive monitoring management and support either on site or offshore for our global customer base.
Our Operation Support services include:-
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Providing technical support for multiple large mainframe Z/OS computer environments.
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Installation, up gradation and maintenance for IBM & ISV/OEM program products
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Supporting Mainframe console operations
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Support multiple clients in a parallel sysplex environment
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Developing, maintaining and utilizing an emergency contact list and escalation procedures to resolve ABENDS
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Resolving ABENDS caused by conditions external to production programs
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Repairing ABENDS and performing job restarts in accordance with the documented restart procedures
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Checking job outputs and print queues; changing job priorities; taking printers in and out of service; and starting, spooling and draining printers
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Defining, creating, and controlling all automated operations using programming tools.
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Providing automated operation for the Mainframe systems and responses to routine and complex functions.
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Working closely with the ADM and DBA groups from the initial design all the way through including production processing cycles.
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Contacting ADM staff, other technical staff, and Third Parties as necessary during off-hours per established notification procedures
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Providing Level 2 and Level 3 support on resolving issues
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Problem reporting and tracking using the Problem Tracking System
Why Maintec?
Leveraging our technical expertise and large pool of experienced resources, Maintec enables organizations to achieve business excellence while gaining budgetary benefits. Maintec’s mainframe operation support services help organizations respond to changing business pulses and thereby meeting the current as well as future business goals. Maintec provides 24*7*365 availability of Mainframe operations with our excellent business solution
graveyard shift support services. For industry standard operation support services in Mainframe platforms
contact Maintec Technologies.
