Operation Support

Operation Support

Operating z/OS involves managing hardware such as processors and peripheral devices (including the consoles where your operators do their work); and software such as the z/OS operating control system, the job entry subsystem, subsystems (such as NetView®) that can control automated operations, and all the applications that run on z/OS.

The operation of a z/OS system involves the following:

  • Console operations, or how operators and system programmers interact instantaneously with z/OS to monitor or control the hardware and software.
  • Message (produced by z/OS) processing and command (produced by an operator) processing that forms the basis of operator interaction with z/OS and the basis of z/OS automation.

Maintec has capability to perform following Storage Administration Tasks remotely:

  • Developing, maintaining, and utilizing an emergency contact list and escalation procedures to resolve ABENDS.
  • Resolving ABENDS caused by conditions external to production programs.
  • Repairing ABENDS when possible and performing job restarts in accordance with the documented restart procedures.
  • Checking job outputs and print queues; changing job priorities; taking printers in and out of service; and starting, spooling and draining printers.
  • Defining, creating, and controlling all automated operation functions using Software and programming tools available.
  • Providing automated operation for the Mainframe systems and responses to routine and complex functions.
  • Working closely with the ADM and DBA groups from the initial design all the way through and including production processing cycles.
  • Contacting ADM staff, other technical staff, and Third Parties as necessary during off-hours per established notification procedures and working with them on Level 2 Support and Level 3 Support issues.
  • Creating problem reports for job abnormalities using the Problem Tracking System.

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