At Maintec, we deliver superior BPO services and solutions for International businesses in competitive markets. Maintec can optimize on your global competitiveness by enhancing your systems and processes based on your unique business needs. Our high-quality, low-cost services and stringent database security ensures that your businesses is more flexible and robust.
Why Choose Maintec?
Maintec offers BPO services that empowers 100% satisfaction by:
- Reducing process management cost.
- Reducing process and system complexity, creating value and improving margins.
- Quality-backed processes.
- Retaining customers by providing efficient services and process differentiation.
Domain Expertise
Maintec has extensive experience in domains and markets. Our domain expertise extends to the following segments:
- Banking & Finance
- Information Technology
- Insurance
- Healthcare
- Hospitality
Business Process Outsourcing (BPO) services that help you improve your business process efficiencies while increasing your customer satisfaction.
Maintec's BPO services include:
Database Crunching & Analysis that empowers business to gain sharp insight into the trends within their business, industry and present and prospective customer information. Maintec's Database Crunching and Analysis services enable you to:
- Sharpen your competitive edge with smarter, faster decision-making initiatives.
- Ensure success of your business by smoothening critical business information amongst the business group.
- Streamlined business processes leading to enhanced productivity and savings.
Transaction Services that builds and updates your business transactions MIS enabling organizations to manage real-time accounting and financial data efficiently. Maintec's Transaction Services provides:
- Error free financial and accounting data enabling better fiscal management.
- Enhancing customer satisfaction by providing up-to-date account information.
- Realizing higher value from each customer transaction.
Knowledge Management services that streamline operations and reduce costs by eliminating redundant or unnecessary processes. Maintec's Knowledge Management services enables to:
- Boost revenues by getting products and services to market faster.
- Enhance business understanding ensuring higher ROI
- Enable employee retention by recognizing the value of employees' knowledge and rewarding them.
DATA SECURITY
Maintec ensures absolute security of database. We understand that your data's security is most valuable in your business. We therefore employ stringent measures to ensure that your data is secure throughout the delivery cycle.
Physical Security
- Access Control
- Entry into Network/Server rooms restricted to authorized resources
- The access software logs the entry time of the personnel entering the network/server room
- Segregated areas for each customer's projects
- Personnel and Material movement register
- Third Party Security
- Data Security Monitoring
Logical Security
- All Systems are within LAN (configured with Private IP)
- Firewalls - All ports except SMTP and DNS are disabled for the external world
- Authorization and Password Policy
- Encryption Policy
- Intrusion Detection System
- Antivirus
Data Security and Backup
Data Security
- Individual project has separate domain, servers, workstations, test and deployment environment
- Authorized access to the domain, servers and workstations
- Data transfer and access is prohibited across project domains
Backup
- Backup storage of data 24x7x365 days a year
Data Transmission and Remote Connectivity
- FTP and Email
- Small files (within 2MB) through email
- Large files (More Than 2MB) through FTP
- Virtual Private Network (VPN) and 128 Bit Encryption Process
- Configuration of Remote Servers
Disaster Recovery & Business Continuity Plan
- All projects data is backed up on a regular basis and stored in offsite location
- Multiple office locations in India. In case of any exigencies, Maintec can relocate to alternate location and start operations using the backed up data.
