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Genesys Support (L2)
Technical
Bangalore
Posted 7 months ago
| Experience: | 6-8 years |
| Responsibilities: | Support Genesys pure engage contact center Creating IVR call flow using GIA , design routing strategies Analyze logs and Troubleshoot frame work, media ,routing , voice platform and reporting issues Support planned maintenance and DR for Genesys components Resolve vulnerabilities from EPA scans for Genesys components Troubleshoot issues with WDE ,webRTC and call recording License renewal , User account creation and deletion |
| Technical Skill: | Expertise in following areas is Must to have. * Hands on experience on Genesys pure Engage supporting contact center environment Experience in Genesys voice platform , GIA and IRD · Configuration server, T server , SIP server, Stat server and URS · Genesys Frame work , pulse , icon and WFM · WDE , WebRTC and Verint call recording Expertise in following areas is good to have.h3. · Genesys pure cloud |
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Job Features
| Job Category | Information Technology |