Genesys Support (L2)

Posted 7 months ago
Experience:6-8 years
Responsibilities: Support  Genesys pure engage contact center
Creating IVR call flow using GIA , design routing strategies
Analyze logs and Troubleshoot frame work, media ,routing , voice platform and reporting issues
Support planned maintenance and DR for Genesys components
Resolve vulnerabilities from EPA scans for Genesys components
Troubleshoot issues with WDE ,webRTC and call recording
License renewal , User account creation and deletion
Technical Skill:  
Expertise in following areas is Must to have. * Hands on experience on Genesys pure Engage supporting contact center environment
Experience in Genesys voice platform , GIA and IRD
·        Configuration server, T server , SIP server, Stat server and URS
·        Genesys Frame work , pulse , icon and WFM
·        WDE , WebRTC and Verint call recording
Expertise in following areas is good to have.h3. ·       Genesys pure cloud

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Job CategoryInformation Technology

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