Mainframe Operation Support
Maintec mainframe operation support services provide organizations the flexibility, cost-effectiveness, and quality staff and processes they need to meet changing business needs. Maintecs highly skilled mainframe support professionals and state-of-the-art zOS data center in Raleigh, North Carolina provide customers with 24/7 continuous end-to-end mainframe monitoring and support.
Business benefits of Maintec mainframe operation support services
Supports all aspects of mainframe operations
Helps achieve operational excellence
Reduces Total Cost of Ownership (TCO)
Ensures timely completion of critical operations
Guarantees 24/7 mainframe availability
Supports weekend, holiday and night shifts (including graveyard shift)
Eliminates installation and maintenance of infrastructure
Reduces complexity of mainframe management
Provides well-trained mainframe resources
Frees in-house IT staff to focus on core business areas
Maintec end-to-end mainframe support services
Maintec provides end-to-end operations support for mainframe data centers. We provide centralized proactive monitoring, management, and support on-site or through our onshore data center in Raleigh, North Carolina.
Focused exclusively on mainframes, partner with us!
Maintec mainframe monitoring & support services include
Providing mainframe staff support for multiple large mainframe z/OS environments
Installing, upgrading and maintaining IBM, ISV and OEM software
Supporting mainframe console operations
Supporting multiple clients in a parallel sysplex environment
Developing, maintaining and utilizing an emergency contact list and escalation procedures to resolve ABENDS
Resolving ABENDS caused by conditions external to production programs
24/7 continuous end-to-end mainframe monitoring and support
Resolving ABENDS and performing job restarts in accordance with the documented restart procedures
Checking job outputs and print queues; changing job priorities; taking printers in and out of service; and starting, spooling and draining printers
Defining, creating, and controlling all automated operations using programming tools
Providing automated operation for the mainframe systems and responses to routine and complex functions
Working closely with the ADM and DBA groups, from the initial design through production processing cycles
Contacting ADM staff, other technical staff, and third parties as necessary during off-hours, per established notification procedures
Providing Level 2 and Level 3 support to resolve issues
Using the Problem Tracking System to track and resolve problems
Maintec provides organizations the flexibility, cost-effectiveness, and quality they need to achieve mainframe operations excellence, by leveraging our skilled staff and onshore data center in Raleigh, North Carolina. Maintec also provides a wide range of data center services, including z/OS, Linux, and IBM i systems administration and programming. If needed, Maintec Technologies also provides IT staffing services, both at the client’s site and remotely. Maintec provides 24/365 mainframe operations support with our excellent graveyard shift support services. For more information about mainframe operation support services, contact Maintec Technologies.
